1. Data controller
Marrakech Reserve, Marrakech, Morocco, represented by Mr. Alaa Eddine Abi, is the controller of personal data collected on this website.
2. Data we collect
We collect the data you voluntarily provide when booking: first and last name, phone number, email address, stay dates, pickup location. For online payments, card details are entered directly on our provider Stripe's secure platform and never pass through our servers.
3. Purpose of processing
This data is used to process your booking, contact you about your stay, and improve our services.
4. Data sharing
Your data may be shared with Stripe (payment processing), WhatsApp/Meta (communication), and local providers directly involved in your booking (accommodation, transport, activity). We never sell your data to third parties.
5. Cookies and analytics
See our dedicated cookies policy.
6. Your rights
In accordance with applicable regulations — including the GDPR for EU residents — you have the right to access, correct, and delete your data. To exercise this right, contact us at contact@marrakechreserve.com.
7. Data retention
Your data is retained for as long as necessary to process your booking and comply with our legal and accounting obligations.